FAQ

  • How do I create an account?

    To setup an account click here.

  • How do I add items in the basket?
    To add an item to your shopping cart, enter the quantity you want and click the "Add to Cart" button. Your shopping cart will be updated automatically. To see what is in your shopping cart, click on "Shopping Cart" at the top of the page. When you're ready to purchase, click on "Shopping Cart" and then click "Proceed to Secure Checkout".
  • Help I can't log in...

    When logging in please make sure you are using the email that you initially created the account with. In addition, if you are uncertain of the password you have used click here to have it mailed too you. If you are still having problems please call us at 800-9-MJTRIM during normal business hours and a customer agent will gladly help you with your order.

  • What form of payment do you accept?

    We currently accept payment via Visa/MasterCard/American Express and Discover. You may also check out via Paypal.

    You can also pay by Personal Check and Money Order. Please call one of our service agents (Frankie or Saul’s Number) for more information. There is a 7 day waiting period for funds over $100.00 to be cleared by our financial institution for all orders paid by personal check.

  • Who can purchase from M&J Trimming?

    www.MJTrim.com is open to anyone wishing to purchase great quality trim. If you are business or looking to purchase in quantity and would like more information please click here.

  • Do you offer discounts?

    From time to time, we offer special promotions. Please check the homepage for our current promotion.

  • Do you sell wholesale?

    Yes! For more information, click here. To contact us regarding wholesale click here.

  • Will I be charged sales tax?

    Only New York State and New Jersey customers will be charged sales tax. If you reside in New York State and have a valid resale certificate, please fax it to 212-704-8092 with your order.

  • I live outside the US...

    You may proceed with placing an international order on our desktop site by clicking the “International Checkout” button on the Shopping Cart page. If you require expedient shipping, please click here and follow the steps within the form. 

  • I need to modify or cancel my order…

    Please call customer service at 212-391-6200 ext 1377 as early as possible during business hours   to make changes to your order. Emailing requests will not guarantee modifications.

    Customer Service Hours

    • Store Hours Mon - Fri: 9:30 AM - 6:00 PM Eastern Standard Time
  • I forgot my password…

    To reset your password click here. You must provide the email address you used when you initially set up your account.

  • How do I update my account information?
    You now can update your account information by going to "My Account". Once logged in, you will be able to update your shipping, billing and credit card information. You can also check your Ribbon Rewards points balance, change your password, and view current and past orders.
  • I received an ERROR while checking out

    Make sure your billing address matches exactly to your credit card/bank info. Check the street number and zip code. If you still are having trouble, we suggest you call your credit card company/bank and ask them what address they have for you on file. When entering in your credit card number, do not add any spaces. If you are still having problems please call us at 212-391-6200 ext 1377 during regular business hours.

  • I didn’t get confirmation after clicking "Purchase"
    Only hit the "Purchase" button once. There is a chance that multiple "clicks" will charge your credit card several times. If you do not get an order confirmation page or email, please call us at 212-391-6200 ext 1377 to confirm your order.
  • Can I send you my Credit Card Information in an Email?
    For your safety, please never send your credit card information through an email. If you need to correct the billing address for an order, please contact us at 212-391-6200 ext 1377. 
  • How can I contact you?

    Email: info@mjtrim.com

    Mailing Address:
    Attn: Customer Service Web Department
    1008 6th Avenue
    New York, New York 10018

  • Store Location and Hours
    Our Retail Store is Located at:
    1008 6th Avenue (between 37th and 38th Streets)
    New York, New York 10018

    Store Hours:
    • Mon - Fri: 10:00 AM - 7:30 PM
    • Sat - Sun: 11:00 AM - 7:00 PM
  • Company Info

    Click here to be learn more about M&J Trimming.

  • How do I tell the size/color of an item?

    We make every effort to accurately describe our products. If you do not see the size, color, of an item then please email info@mjtrim.com with the item number and a customer service agent will get back to you within 24 hours. Please take a look at our Learning Center for printable size charts, product guides and helpful how-tos. 

  • Do you carry this item?

    The best way to determine if we carry an item is to enter a search term into the search box on our website. You can find it on the top right of the website page. This will show you all the items we carry with that description

    If you cannot find an item you are looking for on our site, please email us at info@mjtrim.com. Please provide as much information as possible including pictures and a description. A customer service agent will get back to you as soon as possible.

  • Custom Productions?

    We offer a wide variety of custom productions. For example, custom printing on ribbons. We can also create custom ribbons with your choice of colors, patterns, and sizes. Please note there are minimums on certain custom orders, and lead-time will vary depending on production requirements. For more information please email todd@mjtrim.com.

  • How much does a roll of trim cost, and how many yards are in a roll?

    The price and quantity per roll varies depending on the product. The price per yard/foot can be seen on the item page where it states "Buy 1 or more for $/yard".

    Some items do reflect a roll quantity and price. It can be seen under the price per yard/foot.

    i.e. Buy 33 or more for $1.20/yard.

  • How long will it take to get my order?

    All orders are shipped in the order they are received. The shipping cut-off time is 2:30pm EST. Orders placed after this time will be processed the next business day.

    Most orders ship within 24-48 hours excluding weekends and holidays. Your ship time will vary depending on the complexity of the order placed. If you need a rush delivery, (i.e. guaranteed next day or Saturday delivery) please call us at 212-391-6200 ext 1377 to place your order with an Customer Service Representative.

    USPS First Class Mail Arrives 5 - 15 days once shipped.
    UPS Ground Arrives 1- 10 days once shipped.
    UPS 3 Day Air Arrives in 3 business days once shipped.
    UPS 2nd Day Air Arrives in 2 business days once shipped.
    UPS Next Day Air Arrives next business day once shipped.

    Note: UPS does not deliver on Saturday (unless requested) or Sunday. For example, if we ship on Friday, then the Next business day is the following Monday.

    Neither M&J Trimming nor our shipping carriers guarantee delivery times.
    M&J Trimming reserves the right to hold any order for suspected fraud. Affected customers will be notified by M&J Trimming Customer Service.

  • What shipping methods do you offer?
    USPS First Class Mail Arrives 5 - 15 days once shipped.
    UPS Ground Arrives 1- 10 days once shipped.
    UPS 3 Day Air Arrives in 3 business days once shipped.
    UPS 2nd Day Air Arrives in 2 business days once shipped.
    UPS Next Day Air Arrives next business day once shipped.
    UPS Saturday Delivery Available when ordering on Friday (Additional Charges Apply)
    FedEx International For shipping outside the U.S Only (including U.S. Virgin Island)
    US Mail Arrives in 7-15 days once shipped. 
    APO & FPO Available through USPS only. Shipping may take longer than the standard 5-15 days.
    Hawaii, Puerto Rico and Alaska Shipments Not valid for UP Orange 3-Day Air Shipping

    Neither M&J Trimming nor our shipping carriers guarantee delivery times.

  • How can I track my order?

    You can view the status of all of your orders by logging on your account by clicking here. Once you log in, you can view a list of all orders that were placed and the tracking numbers. If you do not receive your order within 15 days, please contact us.

    If you used Guest Checkout to complete your order, be advised that you will receive a Shipping Confirmation email to the address you had used to place your order. This will include your tracking number.  

  • Will my items be backordered?
    Most items are in stock and ready to ship. On occasion, an item goes out of stock. Should this occur, you will be notified as soon as possible by either email or phone, and you have the option to modify or cancel your order. Due to the nature of our items, certain products will have a ship time between 2-6 weeks. You will be charged in full once you place your order on the website. You will not incur additional shipping fees for backordered items, unless you decide to upgrade your shipping method.
  • My package is damaged. What do I do?

    We make every effort to prevent damage in transit to you. In the rare event that this may occur please keep the original shipping box and immediately contact our Customer Service department at 212-391-6200 ext 1377. We will make every effort to send you a replacement package in a timely manner. It is very important that you keep all original packaging and shipping boxes in case inspection is required.

  • Package lost in transit what do I do?

    In the event that your package is presumed lost, please contact our Customer Service Department at 212-391-6200 ext 1377. Before contacting us, please retrieve your most up-to-date tracking information.

    Depending on the chosen shipping method, visit the corresponding shipping carrier website to find more information about your order. You will need to use the tracking number provided to you in your shipping confirmation email. 

  • Do you offer free shipping?

    Currently we offer free Standard shipping on all orders over $75 before tax.

  • How do I make a return?

    Before returning, any products please call us at 212-391-6200 ext. 1377 to get proper authorization.

    Returns can be made within 30 days of our invoice date. We suggest that you use a traceable carrier that can provide proof of delivery. M&J Trimming is not responsible for items returned that are lost or damaged in transit. Original merchandise must be returned and received by M&J Trimming before refunds can be processed. When your return is received, we will issue a refund to your credit card for the value of the merchandise returned. We do not reimburse the original shipping and handling charge on your invoice unless the item was damaged or incorrect.

    Ship All Returns To:
    M&J Trimming
    Attention: Web Returns Department
    1008 Sixth Avenue
    New York, NY 10018

    Status of Return:
    Once we receive your return, we credit the appropriate account within 7-14 days. You will receive an email notifying you that your return has been processed, and the proper account is credited.

  • What is your Exchange Policy?
    All exchanges must be made within 14 days of the invoice date. If you would like to exchange an item for a different size or color, please call us at 212-391-6200 ext. 1377 before returning any products.
  • How do I place a large wholesale or industrial order?

    If you are interested in placing a large wholesale, industrial or production order, please contact todd@mjtrim.com.

    For smaller wholesale and customer orders, please contact info@mjtrim.com.

    For more information, please view our Wholesale and Production information page.